Tap payment processing
My Appointments
Last Update 2 years ago
Processing payment via desktop/laptop
Payments can be processed via our app or via desktop or laptop. To process via our web application (not mobile app), you'll need to install a Bridge application first. If you have not yet done so, please read this article on how to install the bridge.
Connecting your terminal
You will need to plug the terminal into your desktop/laptop via USB and make sure the bridge application is open. You only need to open the bridge once when you first turn on your computer. You do not need to reinstall the bridge each time, just search for the Latpay bridge on your computer to open when you begin your work day.
Processing payment
The bridge is not supported at this time by the Safari browser. For optimal performance, we recommend using Chrome.
When you’re ready to process payment, all you need to do is:
- Click ‘Tap payment’ on any open invoice
- Enter the amount to be paid
- Your client will then tap their card or digital wallet
- Once payment is approved, the invoice will automatically be updated in MA and marked as paid
- If you have automatic invoice sending on for clients, they'll also receive a copy of the paid invoice
Please note: with a physical card the tap machines can process payments up to either $100 or $200 depending on the bank's card limit. There is no limit for payments made with a digital wallet. If your client needs to process a payment above $100 or $200 with a physical card, you'll need to manually type their card details and process the payment online.
The 'Beep' and terminal response
When your client taps the terminal, you'll hear one of two sounds.
Single beep: This means the card has been read successfully and a response is pending.
Double beep: This indicates that the card could not be read, or the card is expired. You can check the Bridge to see what the response may have been if you wish or try the card again.
No sound: If you are not hearing any sound after tapping and the terminal and Bridge are both on, check the card has not expired. If the card is valid and you're still not getting any response from the terminal, terminate the Bridge and re-open the application. Depending on your device, you can terminate the Bridge by right-clicking on it and then selecting quit. You'll be asked if you want to terminate the session, say yes, and then re-open the Bridge.
Failed payment
When a payment fails, you'll see the above popup. There are a few reasons why you might see this message.
- Your client has insufficient funds in their account
- The card is expired
- The card has been blocked
- Occasionally the Bridge will identify the reason for the failure. We suggest asking your client for a different card and trying payment again.
Troubleshooting
For help troubleshooting, please see this article.
To process a tap payment via our mobile app, please see this article.