Payment processing fees

When you set up your My Appointments account, you’ll instantly be able to accept online payments using our aggregate merchant account. 

Payment processing fees are 1.7% + 25c per transaction, or 1.5% + 25c if you're on our Premium plan. For international Visa and Mastercard transactions, the fee is 2.8% + 25c on all plans.

Once you reach a certain payment threshold, we’ll send you a form to apply for your own merchant account. If you'd prefer to set up your account from the start, just reach out, and we’ll get you sorted.

Approvals generally take around 24 business hours, though timing may vary depending on your business structure.

To process a payment, simply click Online Payment on the invoice and enter the card details. If you prefer to send the invoice to clients, just click Save, then Send to Client. More details here. 

To enter your bank account details, head to the My Takings tab in the left menu, then click the settings icon. We’ll also prompt you to enter these details automatically after your first processed payment.

If you're using our aggregate account, settlement are deposited into your nominated bank account every Thursday, minus transaction fees.

Once you have your own merchant account, you can choose between daily or weekly settlements on a Tuesday. 

A 25c settlement fee applies to each payout, regardless of whether you use the aggregate or your own merchant account.

If you have your own merchant account, you can view your fee breakdown and settlement history by logging into your merchant account.

This article walks you through how to navigate your merchant login. If you're unsure of your login details, reach out to us at [email protected].