Import - Trouble Shooting

After you have imported your file, if any errors were detected in your data, those fields will not be imported. You can however, download your failed import list troubleshoot, correct and then re-upload your file. 

For any failed imports, please check the following fields to identify why they were unsuccessful. 

• Client ID or appointment ID are missing
• Email addresses is in a valid format
  
• DOB is entered as dd-mm-yyyy, dd/mm/yyyy or 30th December 1988  
  
• Opted in to SMS and Email marketing columns must have only yes or no in columns
  
• The email and/or mobile was not used to register another client 
  
• Time format was invalid, they must be in 24 hour format 

If an entry on your failed list has the same mobile and/or email as another client, you'll need to manually upload that client by clicking on the + Client button at the top right of your page and then connect the file to the family member.  Read more about this feature here.