Telehealth consultations

We've made Telehealth consultations seamless with our integrated video services.

How to set up Telehealth consultations

1. Go to My Services.
   
2. When adding a new service, select Telehealth as the appointment type 
3. If you have existing services you would like to edit, click the three dots beside the appointment, click edit and change the appointment type to Telehealth.

That's it! Whether you or your clients book an appointment, the appointment is automatically set up for a Telehealth session. 

How do I start the Telehealth session?

If you’re on the Starter Plan, make sure you have enough credits — each 15-minute session requires 2 credits. If you’re on the Growth Plan, telehealth calls are unlimited.

1. Click on the booked appointment
   
2. At the top of your screen, click the 'Start video consultations'.
   
3. My Appointments will ask for permission to access your camera and microphone. Once permission is granted, you'll automatically be connected to your video call. 

Please note: Some browsers automatically block pop-ups and/or access to your device's microphone and camera. For troubleshooting, see our article here.

Sending instructions to clients on how to join their Telehealth session

1. Go to your Telehealth settings.
   
2. Turn on the button beside 'Message clients instructions on how to join'.
   
3. Select whether you prefer to send the instructions via email and/or sms. We've provided suggested text, however, you can customise the message as required.
4. Click update and save.

Your client will now receive an email and/or SMS 15 minutes before the session starts. This includes a direct link in the email or SMS that clients can click to join, without needing to log in to their My Appointments account. Your clients will also see a link to our troubleshooting article in the event they are having trouble providing My Appointments access to their camera or microphone. 

How do my clients join the Telehealth session?

Your client will receive a link to join 15 minutes before their consultation. They simply click the link to join. 

Other features:

To turn the mic or video on and off, or to screen share, just hover at the bottom of the page. 

Chrome is the recommended browser, as some browsers restrict access or do not have the functionality to manage video calls. For more details, read this article.