Troubleshooting appointment reminders

If your client did not receive their appointment reminder, please check the following.

1. Reminder settings - are reminders on?

In your Service settings, check the reminders column and make sure the services you want to send reminders for are on. If they are off:

1. Click the three dots beside the appointment 
   
2. Click edit
   
3. Under 'Send appt reminders', change this to 'Yes'

2. Clients card - are reminders switched off?

In your clients card, check to make sure appointment reminders are switched on. To do this:

1. Click on your clients name from anywhere you see it when logged in or click on My Clients and find your client.
   
2. Click on the communication tab, located second on the menu items
   
3. Under appointment reminders, make sure SMS/Email are switched on
   

3. Reminder sent but client did not receive 

If you can see the reminder was sent from your Communication tab but your client did not receive it, check their mobile number and/or email added in their account is correct. 

4. When was the appointment booked?

If your reminders are set to be sent 24 hours before an appointment and your client booked or rescheduled their appointment less than 24 hours before the appointment start time, they will not receive a reminder. To check when the appointment was booked, hover on the booked appointment in your calendar. You should see the time the appointment was booked and by whom.