Appointment reminders

Appointment reminders can be set when adding a service. To check which appointment reminders are set for, click on your Services settings.

To customise your reminder messages or sending times, click My Settings and then select 'Reminders', which are located under the clients menu. From here you can:

1. Specify when you'd like the first reminder sent (choose from 12, 24, 46, 72 or 7 days).
   
2. Specify how this reminder will be sent (choose either email, SMS or both).
   
3. Personalise your message. Above the SMS box, you'll see a drop-down option. From there, you can select first and last name, appointment date and time, service name, service provider's first and last name, and business name. Once these are added, our system will populate the fields with relevant data at the time of sending.
   
4. If reminders are to be sent via email, you'll need to personalise your subject line as well as the text that should appear in the email.
   
5. Click update and save or repeat the above steps to send a second reminder if required. 

Once completed, our system will automatically send reminder messages to your clients. To check if the reminders have been sent, click on the 'My Communication' menu. 

For troubleshooting, please view this article.