Marking an appointment as missed or cancelled

Marking appointments as missed or cancelled:

To mark an appointment as missed or cancelled, click on the appointment and select the missed or cancelled option under the 'Mark as' section. With either option, you'll see a message asking if you want to mark the appointment as missed or cancelled and whether you'd like to keep the appointment in your calendar. Whichever option you select, a record of the appointment will be saved in the client's card under appointment history. 

Charging a fee for a missed or cancelled appointment:

You'll also be asked if you'd like to charge a cancellation or missed appointment fee. If you say yes, you'll be redirected to the invoices page. If you haven't already done so, consider adding a service called 'Cancellation Fee' so that you can automatically select it and adjust the fee accordingly. 

There are two ways to process the payment:

1. If your client has a credit card stored on their account, you'll automatically be able to process payment for the missed/cancelled appointment.
2. If your client does not have a credit card on file, or you only wish to invoice your client and let them pay the fee themselves, click Save. Your client will receive the invoice with a payment link* via SMS or email, depending on what you have chosen in your unpaid invoice settings. 

*Check your Invoice Settings > Unpaid invoice message, and ensure you've included the <Payment link> for SMS and the <Pay now button> for email.